Complaints Process

Complaints Process

At Complete Property Renovations, we are committed to delivering exceptional service and craftsmanship. However, we acknowledge that occasionally, issues may arise. When they do, we are dedicated to resolving them promptly, fairly, and transparently.

Step 1: Informal Resolution

If you have a concern or are dissatisfied with any aspect of our service or workmanship, please contact us directly:

  • Phone: 01642 040402

  • Email: hello@completepropertyrenovations.co.uk

Many issues can be resolved swiftly through direct communication with our team.

Step 2: Formal Complaint Submission

If your concern remains unresolved after initial contact, you may escalate it by submitting a formal complaint. Please provide:

  • A clear description of the issue

  • Relevant dates and locations

  • Any supporting documents or photographs

Submit your complaint via:

  • Email: hello@completepropertyrenovations.co.uk

We will acknowledge receipt of your complaint within 5 working days.

Step 3: Investigation and Response

Our Senior Operations Manager will conduct a thorough investigation, which may involve:

  • Reviewing project records and communications

  • Consulting with team members involved

  • Arranging site visits if necessary

We aim to provide a comprehensive response within 10 calendar days of acknowledging your complaint. If more time is required, we will inform you of the revised timeline.

Step 4: Final Review

If you are not satisfied with our response, you may request a final review by our Managing Director. Please submit this request in writing, outlining the reasons for your dissatisfaction.

The Managing Director will review the case and provide a final decision within 10 calendar days of receiving your request.

External Resolution

If you remain dissatisfied after our final response, you may seek independent advice or escalate the matter to relevant external bodies, such as:

Our Commitment

We are dedicated to continuous improvement and value your feedback. All complaints are recorded and reviewed to enhance our services and prevent future issues.