Got questions? This way.
Find answers to common questions about our services. We aim to provide you with clear and helpful information.
General questions:
This section covers general information about our business, including the services we offer, our location, operating hours, and how to contact us for further assistance.
We are based in Teesside and primarily serve:
Middlesbrough, Stockton-on-Tees, Thornaby, Ingleby Barwick, Darlington, Billingham, Redcar, Hartlepool, Great Ayton, and surrounding areas.
However, we also work in other areas of the UK. Please get in touch with your location and project requirements.
Yes. We offer bespoke renovation, fit-out, and security solutions for offices, salons, retail spaces, hospitality venues, and other commercial properties.
Yes – we offer completely free, no-obligation quotes. Fill in our online form or give us a call to arrange your consultation.
Yes. We manage the entire process, from initial design and planning to completion – so you don’t have to deal with multiple trades or contractors.
We can guide and advise, but clients are responsible for obtaining their own planning permission. We're happy to liaise with architects and local authorities where necessary.
Guarantees & Professional Standards:
We offer a 100% happy guarantee on all jobs we complete.
Yes. We carry full public liability insurance, and every job is completed to the highest safety and professional standards.
Yes. All workmanship is backed by a guarantee for your peace of mind. Manufacturer warranties also apply to materials we supply.
Absolutely. We only use reputable UK and global brands for kitchens, bathrooms, alarms, CCTV systems, joinery and flooring – including Hikvision, Pyronix, Ajax, Yale, and more.
About Payments:
Understand our policies and procedures, including cancellation policies, warranties, confidentiality measures, and payment methods. We strive to make our processes transparent and straightforward.
We offer flexible payment options depending on the size and scope of your project. Typically, we work with two payment structures:
Fixed Deposit Structure: A 50% upfront payment is required to secure your project, with the balance due upon completion.
Staged Payment Structure: For larger projects, payments may be split into three stages:
1st Payment: Due at the start of the project.
2nd Payment: Due midway through the project.
3rd Payment: Due upon completion.
All payment structures will be clearly discussed and agreed upon before work begins.
Yes, for larger or more complex projects, we offer stage payments. Payments are typically broken down into two or three instalments, with one due at the start, one midway, and the final payment due upon completion. We’ll agree on the payment schedule in advance, so you know exactly when each payment is due.
If payments are delayed beyond the agreed-upon due date, we apply a 3% late fee on the total project cost. To avoid any additional charges, please ensure payments are made on time. We’ll always communicate with you if there are any issues with payments, and we strive to work with clients to resolve them as smoothly as possible.
Yes, if you decide to change the scope of the work during the project, this may affect the payment schedule. We’ll provide an updated quote, and any new costs or adjustments will be agreed upon before proceeding with the changes.
No. We pride ourselves on transparency. Any costs, including deposit amounts, payment schedules, and any changes or additional work, will always be discussed and agreed upon before work begins. There are no hidden fees or charges, and all terms will be clearly outlined in your project agreement.
If you decide to cancel your project, please inform us as soon as possible. Any payments already made may be subject to a cancellation fee, depending on the stage of the project and the work already carried out. We will review each situation on a case-by-case basis and do our best to accommodate your needs.