Privacy policy

Last modified: February 25, 2025

Privacy Policy

Complete Property Renovations
Effective Date: 22 April 2025

1. Introduction

At Complete Property Renovations, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us—whether through our website, by phone, email, or in person.

We are fully compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, which govern the processing and protection of your personal data in the United Kingdom.

By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Who We Are

Complete Property Renovations
A property renovation company based in Teesside, North East England.
We serve clients throughout Middlesbrough, Stockton-on-Tees, Thornaby, Ingleby Barwick, Darlington, Hartlepool, Redcar, Billingham, Great Ayton, and surrounding areas.

Data Controller: Complete Property Renovations
Email: hello@completepropertyrenovations.co.uk
Telephone: 01642 040402
Website: www.completepropertyrenovations.co.uk.

3. Legal Basis for Processing Your Data

Under the UK GDPR, we must have a lawful basis to collect and use your personal data. These may include:

  • Consent: Where you have given clear permission for us to process your data.

  • Contract: When processing is necessary for a contract with you (e.g. to provide a quote or carry out renovation work).

  • Legal Obligation: To comply with a legal requirement.

  • Legitimate Interests: To operate our business efficiently and improve customer experience, provided your rights do not override those interests.

4. What Personal Data We Collect

We may collect and process the following personal information:

  • Full name

  • Email address

  • Telephone number

  • Home address or property location

  • Details of your renovation or quote request

  • Photos or documents submitted as part of a job or consultation

  • Payment details (where applicable, handled securely or by third-party processors)

  • Technical data (such as IP address, browser type, and cookies)

  • Any correspondence or feedback you provide

5. How We Collect Your Data

We collect data in the following ways:

  • When you submit an enquiry via our website form

  • When you contact us via phone, email, or social media

  • When you request a free quote

  • During site visits and consultations

  • When you enter into a service agreement or contract with us

  • Through cookies and analytics on our website (see Section 10)

6. How We Use Your Information

We may use your data for the following purposes:

  • To provide services, quotes, and renovation consultations

  • To manage your account and deliver agreed services

  • To communicate with you regarding your project

  • To improve our website, services, and customer experience

  • To comply with legal, financial or regulatory requirements

  • For internal record keeping and warranty tracking

  • To respond to feedback, enquiries or complaints

  • To send you relevant updates or promotions (if you’ve opted in)

We will not use your personal data for automated decision-making or profiling.

7. Data Sharing and Disclosure

We do not sell, rent or trade your personal information.

We may share your data with:

  • Subcontractors or trusted partners working on your project

  • IT and web service providers (e.g. email hosting, CRM platforms)

  • Payment processors (e.g. Stripe, PayPal – if used)

  • Legal, regulatory or insurance bodies if required by law

  • HMRC or relevant authorities for legal compliance

All third-party service providers are contractually obligated to handle your data in accordance with UK data protection laws.

8. Data Storage and Security

We take appropriate technical and organisational measures to safeguard your data:

  • Secure digital storage with restricted access

  • Password-protected systems and user authentication

  • Regular data backups and encryption where applicable

  • Physical files stored in secure, locked locations

We retain your personal data only for as long as necessary to fulfil the purpose it was collected for, including for legal, accounting, and warranty obligations.

9. Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Right to access – Request a copy of the personal data we hold about you

  • Right to rectification – Correct inaccurate or incomplete information

  • Right to erasure – Request deletion of your data (subject to legal requirements)

  • Right to restrict processing – Ask us to limit the way we use your data

  • Right to data portability – Receive your data in a usable electronic format

  • Right to object – Object to data processing for direct marketing or legitimate interest

  • Right to withdraw consent – At any time, where processing is based on consent

To exercise any of these rights, please contact us directly using the details in Section 2.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
Helpline: 0303 123 1113

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Analyse traffic and improve performance

  • Enhance user experience

  • Remember your preferences

By continuing to browse the site, you consent to our use of cookies unless you choose to disable them in your browser. For more information, please view our [Cookie Policy].

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies separately.

12. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in law or our practices.
Any updates will be posted on this page, and the revision date will be updated accordingly.
We recommend reviewing this policy regularly to stay informed.

13. Contact Us

If you have any questions about this Privacy Policy, your data rights, or how we handle your information, please get in touch:

Complete Property Renovations
Email: hello@completepropertyrenovations.co.uk
Phone: 01642 040402

© 2025 Complete Property Renovations. All rights reserved.
This Privacy Policy is the property of Complete Property Renovations and may not be reproduced without written permission.