Terms and Conditions

Complete Property Renovations
Effective Date: 22 April 2025

1. Introduction

These Terms and Conditions govern all services provided by Complete Property Renovations, a professional property renovation company based in Teesside. By accepting our quotation, signing a contract, or instructing us to begin work, you (the “Client”) agree to be bound by the following terms.

2. Definitions

  • “Company”, “we”, “our”, or “us” refers to Complete Property Renovations.

  • “Client”, “you”, or “your” refers to the person, business, or entity instructing us.

  • “Project” refers to the agreed scope of renovation, design, installation, or refit works.

  • “Agreement” means the contract and understanding between the Company and the Client.

3. Scope of Work

The services we will provide will be detailed in a formal written quotation. Only work explicitly stated in the quotation is included. Any changes or additional requests must be agreed in writing and may incur additional charges.

4. Planning Permission

It is the Client’s responsibility to obtain any required planning permission, building control approval, or listed building consent prior to the start of the works.
We will not be liable for any delays, fines, or enforcement action that result from failure to secure appropriate permissions.

If you are unsure whether planning permission is required, we recommend you consult with your local planning authority before instructing us.

5. Payment Terms

5.1 Deposit Requirement

Unless otherwise agreed:

  • A non-refundable deposit of 50% of the total project cost is payable upon booking.

  • The remaining 50% is due upon completion of the works, and prior to the final handover.

5.2 Staged Payments (If Applicable)

For larger or phased projects, payments may be split into three parts:

  • 33% payable at project commencement

  • 33% payable at the agreed midpoint

  • 34% payable upon project completion

This arrangement will be agreed in writing prior to commencement.

5.3 Late Payment Charges

  • All invoices are payable within 5 calendar days of the invoice date.

  • If payment is not received by the due date, a late payment charge of 3% of the total project value will be applied every 7 days that payment remains outstanding.

  • We reserve the right to suspend ongoing work until overdue payments are settled.

6. Client-Supplied Materials

If you choose to supply your own materials, fixtures, or fittings:

  • We will not be responsible for defects, delays, or failures arising from the quality, suitability, or compatibility of those materials.

  • No guarantees or warranties will be provided on any products or materials not supplied by us.

  • If such items delay or impact the progress of the project, the completion date may be revised accordingly.

7. Cancellation & Rescheduling

  • Deposits are non-refundable.

  • Requests to reschedule must be made at least 14 days in advance and are subject to our availability.

  • If cancellation occurs after work has begun, the Client will be liable for the cost of all materials purchased and labour carried out up to the date of cancellation.

8. Guarantee and Warranty

We offer a 12-month workmanship guarantee from the completion date unless otherwise stated. This covers workmanship only and does not apply to materials supplied by the Client.

Manufacturer warranties on products and materials are passed on where applicable.

This guarantee does not cover:

  • Misuse or accidental damage

  • Natural wear and tear

  • Work modified or tampered with by others

  • Damage caused by environmental conditions or unforeseen external factors

9. Health & Safety

We carry out all work in accordance with UK health and safety legislation. Clients are expected to ensure safe access to the site. Pets, children, or vulnerable individuals must be kept clear of work areas at all times.

10. Delays and Disruption

We will make every effort to complete your project on time, but we are not responsible for delays caused by:

  • Material or supplier issues

  • Client-supplied items not arriving on time or being unsuitable

  • Adverse weather conditions

  • Illness or emergency

  • Changes or delays caused by the Client

We will notify you of any significant changes to the schedule.

11. Intellectual Property

All design concepts, drawings, or plans created by Complete Property Renovations remain our intellectual property unless agreed otherwise in writing.

12. Limitation of Liability

Our total liability shall not exceed the amount paid under your project contract. We are not liable for indirect, consequential, or financial losses beyond our direct control.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

14. Amendments to Terms

We reserve the right to amend these Terms and Conditions at any time. The most recent version will always be available on our website. Continued engagement with our services confirms your acceptance of any updates.

15. Contact Details

If you have any questions regarding these Terms and Conditions, please contact us at:

Complete Property Renovations
📧 Email: hello@completepropertyrenovations.co.uk
📞 Phone: 01642 040402